{"id":23869,"date":"2026-01-16T16:00:47","date_gmt":"2026-01-16T16:00:47","guid":{"rendered":"https:\/\/sportlab.com.vn\/?page_id=23869"},"modified":"2026-01-16T19:15:56","modified_gmt":"2026-01-16T19:15:56","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/sportlab.com.vn\/vi\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"
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\r\n
REQUIRED<\/div>\r\n
CONDITIONS<\/div>\r\n <\/div>\r\n\r\n
\r\n Customers are kindly requested to provide an
\r\n unboxing video
\r\n (unedited, clearly showing the package,
\r\n product, and the unboxing process).

\r\n\r\n The unboxing video is the sole basis for S\u1eaeC
\r\n to support product exchanges in cases of
\r\n defects, missing items, or incorrect delivery.

\r\n\r\n S\u1eaeC only supports product exchanges if the
\r\n product is unused, clean, unwashed, and free
\r\n of any unusual odors.\r\n <\/div>\r\n\r\n \r\n
\r\n
RETURN\/<\/div>\r\n
EXCHANGE<\/div>\r\n
PERIOD<\/div>\r\n <\/div>\r\n\r\n
\r\n
For in-store purchases:<\/div>\r\n Customers can exchange
\r\n sizes at the store within 3
\r\n days of the purchase date
\r\n shown on the invoice.\r\n <\/div>\r\n\r\n
\r\n
For online orders:<\/div>\r\n Exchanges are allowed within 3
\r\n days for orders within the city and
\r\n 7 days for orders outside the city
\r\n from the date of receipt.
\r\n If you wish to return an item,
\r\n please check the item and return
\r\n it immediately upon receipt.\r\n <\/div>\r\n\r\n \r\n
\r\n
SHIPPING<\/div>\r\n
FEE POLICY<\/div>\r\n <\/div>\r\n\r\n
\r\n If the error is due
\r\n to incorrect
\r\n advice from the
\r\n sales staff, S\u1eaeC
\r\n will cover both
\r\n shipping costs.\r\n <\/div>\r\n\r\n
\r\n If the customer
\r\n chooses the size
\r\n themselves, the
\r\n customer will be
\r\n responsible for both
\r\n shipping costs.\r\n <\/div>\r\n\r\n
\r\n If the unboxing
\r\n video clearly
\r\n shows the defect,
\r\n S\u1eaeC will bear all
\r\n shipping costs.\r\n <\/div>\r\n\r\n \r\n
\r\n
RETURN<\/div>\r\n
POLICY<\/div>\r\n <\/div>\r\n\r\n
\r\n Each product can only be
\r\n exchanged once.
\r\n Exchanges are permitted
\r\n for products of equal or
\r\n higher value.
\r\n Customers can exchange
\r\n multiple products,
\r\n provided the total value is
\r\n higher than the original
\r\n product.
\r\n Customers will pay the
\r\n difference if they choose a
\r\n higher-priced product.
\r\n In cases where customers
\r\n wish to exchange for a
\r\n lower-value product, S\u1eaeC
\r\n will not refund the
\r\n difference.\r\n <\/div>\r\n\r\n \r\n
\r\n
RETURN<\/div>\r\n
PROCES<\/div>\r\n <\/div>\r\n\r\n
\r\n Each product can only be exchanged once.
\r\n Exchanges are permitted for products of
\r\n equal or higher value.
\r\n Customers can exchange multiple
\r\n products, provided the total value is
\r\n higher than the original product.
\r\n Customers will pay the difference if they
\r\n choose a higher-priced product.\r\n <\/div>\r\n\r\n <\/div>\r\n<\/section>\r\n\r\n